Pure Care Adelaide | Terms and Conditions
Published: Thursday, November 14th 2024
Updated: Thursday, November 14th 2024
Application, Variation, and Suspension:
These Website Terms and Conditions govern the website operated and provided by Pure Care Adelaide (ABN 88 938 441 122) (Pure Care Adelaide).
Privacy:
By accessing or using this website or otherwise contacting Pure Care Adelaide, you agree and acknowledge that your personal information will be collected, used, disclosed and held in accordance with our privacy policy, which may be updated by Pure Care Adelaide from time to time.
Cookies:
This website uses cookies and device identifiers to identify visitors to this website, gather statistical information, store user preferences, activity, and session information, improve security, enhance website functionality, improve services and show Pure Care Adelaide’s ads across the internet and devices. Pure Care Adelaide also uses web analytics and session recording technology provided by third-party service providers. These services use cookies to assist us in understanding how visitors access and utilise our website.
You can opt-out of Pure Care Adelaide’s use of cookies in your browser at any time by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this website, may then be inaccessible or not function properly.
For more information on how Pure Care Adelaide uses cookies and device identifiers please see our privacy policy.
Disclaimer and Liability:
While Pure Care Adelaide provides the website and its contents in good faith, the website is provided on an “as is” and “as available” basis. Except as required of Pure Care Adelaide under the consumer guarantees in the Australian Consumer Law:
(a) Pure Care Adelaide disclaims all conditions, warranties, guarantees, rights and remedies, liabilities and other terms that may be implied by custom, statute or common law, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement, and makes no warranty, or guarantee regarding the reliability, accuracy, timeliness, quality, suitability or availability of the website or the content, information or materials on this website or any websites linked to this website. The entire risk arising out of the use of this website and its content remains solely with the user, to the maximum extent permitted under applicable law, including the Australian Consumer Law;
(b) Pure Care Adelaide does not guarantee or warrant that this website will be uninterrupted or error-free or that this website or any files obtained from or through this website are free from harmful code, computer viruses or other defects;
(c) Pure Care Adelaide shall not be liable for any damages, liability or losses arising out of your use of or reliance on this website or its content; and
(d) Pure Care Adelaide shall not be liable for any loss or damage of any kind, whether direct, indirect, special, incidental, exemplary, punitive or consequential damages, including loss of revenue or profits, lost data, loss of value of equipment, death, personal injury or property damage related to or in connection with your use of this website and content, any information or materials on this website or any websites linked to this website.
Intellectual Property:
Intellectual property rights (including any copyright, trademark rights) in the content on this website, vests in Pure Care Adelaide, subject to any third party rights.
‘Pure Care Adelaide’, the Pure Care Adelaide logo, the Pure Care Adelaide logo and the icon are trademarks of Pure Care Adelaide, registered in Australia.
Nothing contained on this website is to be construed as granting a licence to use any content on this website. You may not use, reproduce or modify any content displayed on this website including Pure Care Adelaide’s logo or trademark/s without Pure Care Adelaide’s written consent.
You may not pass off content from this website as your own. This includes the practice of 'Framing' this website within another website as well as copying and re-using parts of the website.
The content of Australian, ISO and IEC Standards and other publications is subject to copyright and all rights are reserved. No part of these publications may be reproduced, copied, stored, distributed or transmitted in any form, or by any means, including photocopying, scanning, or other mechanical or electronic methods without the prior written permission of Pure Care Adelaide.
Linking to other websites:
This website may contain links to other websites. Pure Care Adelaide does not warrant approve of or accept any liability or responsibility for any such websites. Access to these websites is at your own risk.
Guidelines for linking to this website:
You are welcome to put links on your website pointing to Pure Care Adelaide’s website. In such case we request that you adopt the following guidelines for linking:
(a) Links to Pure Care Adelaide’s site should usually be to the home page, i.e. http://www.purecareadelaide.com.au. Linking to other parts of the site poses some risk, as the page or service to which you link may move or become unavailable.
(b) The correct name for the website is Pure Care Adelaide.
(c) Pure Care Adelaide’s logo and its variants are subject to copyright. They may only be used with written permission from Pure Care Adelaide.
Terms of Use:
By accessing and using this website, web page, client portal, or mobile application, including but not limited to any content, functionality, and services offered on or through this website, web page, client portal, or mobile application, or our e-mails, texts, posts and other electronic messages (collectively, our “Site”), you agree to be bound by all of these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this Site.
Our Site and all of the contents, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio, form submissions, and the design, selection, and arrangement thereof), are owned by us, our licensors or other providers of such material and are protected by Australian and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws, as applicable. We reserve the right to withdraw or amend our Site, and any service or material we provide on our Site, in our sole discretion without notice. We will not be liable if, for any reason, all or any part of our Site is unavailable at any time or for any period.
Indemnification:
You agree to defend, indemnify, and hold harmless us, our affiliates, licensors, and service providers, and our and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms and Conditions of Use and your use of our Site, including, but not limited to, any use of our Site’s content, services and products other than as expressly authorized in these Terms and Conditions of Use or your use of any information obtained from our Site.
Site Terms of Use Modifications
We may revise these Terms and Conditions of Use for the Site at any time without notice. By accessing or using the Site, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Governing Law:
Any claim relating to the Site shall be governed by the laws of the State of South Australia, in which we are headquartered without regard to its conflict of law provisions.
Entire Agreement:
These Terms and Conditions of Use, our Privacy Policy and any other document we deem relevant constitute the sole and entire agreement between you and us with respect to our Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to our Site.
Engaging Our Services:
Engaging in Our Services Means:
Communicating with Pure Care Adelaide in regards to potential service arrangements, whether or not any formal booking or arrangement is made; or
Entering into an agreement with Pure Care Adelaide for services to take place. This includes conversations in which the service is agreed upon by electronic means (email, social media, all other forms of digital media), verbally and in person, via telephone or other telecommunications, and all other forms of written communication.
Engaging our services includes the following:
Contacting Pure Care Adelaide through social media, email, via telephone, in person, through our website, or other forms of communication; or
Submitting a booking/consultation request through our website; or
Submitting a quote request; or
Submitting a booking request through any form submission templates on our website; or
Submitting a booking request through digital or in person means as aforementioned; or
Requesting a quote for services, and agreeing for a service to be carried out (irrespective of whether payment in full, or a deposit has been made).
This section is inclusive of all of the following terms of communication in respect to engaging our services:
By way of social media communication: Facebook, Instagram, or other social media platforms; or
By email and other forms of digital communication; or
By telephone and all other forms of telecommunication; or
In-person, verbally; or
All other forms of written communication (both digital and non-digital)
In entering into a service agreement with Pure Care Adelaide for care and support services, you agree to abide by all terms and conditions listed and to fulfil any obligation to pay for services rendered within the timeframes stipulated by any invoices or other agreements as arranged by Pure Care Adelaide. This obligation extends to the management of funding based care options, such as NDIS plans.
Quoting For Services:
Pure Care Adelaide utilises the pricing structure dictated by care schemes including the NDIS. Pure Care Adelaide also relies on accurate information supplied by users engaging with our service to provide quotes that accurately reflect the work carried out by our staff. This includes information supplied by the following means:
Through our website software, payment and booking system; or
By way of social media communication: Facebook, Instagram, or other social media platforms; or
By email and other forms of digital communication; or
By telephone and all other forms of telecommunication; or
In-person, verbally; or
All other forms of written communication (both digital and non-digital)
Pure Care Adelaide will provide users with plans for services that reflects information supplied by the user. You agree to ensure that all information supplied relative to the information requested for quoting by Pure Care Adelaide is accurate and reflects your needs, and the type of services requested. In the event that information supplied by you, the user, is inaccurate, untruthful, or incorrect at any point during the course of your quote request, Pure Care Adelaide will attempt to contact you to re-quote the service, prior to work being carried out.
To assist with ensuring that accurate information regarding your service can be supplied to Pure Care Adelaide, a member from Pure Care Adelaide will request to meet with you ahead of care services taking place. This consultation will seek to obtain as much information as possible relative to details necessary for effective care options to be provided to you. From there, Pure Care Adelaide’s team will generate a support plan which will allow their team members to identify your wants, needs, and care goals. This consultation appointment and the subsequent process of documentation creation, system management, and staff training will be invoiced in accordance with the guidelines specified by the relevant support scheme, and based on the time and scope of work undertaken by Pure Care Adelaide.
In the event of Pure Care Adelaide recognising the information supplied by you is inaccurate, untruthful, or incorrect, and not being able to contact you prior to services being undertaken, you agree to pay Pure Care Adelaide for the cost associated to any services rendered, along with any additional charges for additional time, equipment, or other supplies and services that may be required due to inaccurate or untruthful information being supplied.
In the event of Pure Care Adelaide recognising the information supplied by you is inaccurate, untruthful, or incorrect, and making contact with you, Pure Care Adelaide will supply you with an updated quote in writing or verbally (by telephone or in person). If you choose to decline to accept the updated quote, you agree to pay that Pure Care Adelaide may opt to undertake either of the following options:
Charge you for the cost of the original quote for service provision without services being rendered (in the event information has been grossly misrepresented); or
Undertake services originally requested, for a period deemed appropriate given the information supplied having been identified as untruthful or inaccurate.
You agree to pay any invoices associated with these options in full by way of your respective support fund, within the timeframes dictated by any formal invoices or other means of payment agreed upon between you and Pure Care Adelaide in writing or as stated verbally.
An invoice for a service carried out by Pure Care Adelaide will be provided when requested, or where payment is yet to have been made. You agree to abide by the timeframes stipulated by the invoice and make payment in full as requested by Pure Care Adelaide. You agree to be bound by the original timeframes stipulated in any first invoice provided to you by Pure Care Adelaide, even in the event that there are subsequent invoices supplied where services have been re-quoted for the same appointment or booking.
Parking:
Our team may be required to park in paid street parking, or parking garages to undertake your service. Whilst every effort will be made to contact you ahead of time to ascertain parking availability on or near your property, we understand that you’re busy and may not always get back to us in time. Upon engaging with us and booking your service, you agree that you may be invoiced for any reasonable costs associated to parking fees whether incurred on the street or in private parking garages (in accordance with guidelines stipulated by the relevant insurance scheme).
Parking fees will not be charged if you provide our team with an appropriate parking solution that does not incur costs to our team.
Payment:
You agree to pay for any charges incurred as a result of engaging our services, as dictated by any direction provided by Pure Care Adelaide. This includes invoices being sent to email addresses, physical addresses, conversations in person, or any form of digital or telecommunication.
In the event an invoice is not paid, Pure Care Adelaide may continue to invoice you for fees associated with your payment being overdue. In the event that Pure Care Adelaide does not receive payment for services agreed upon, Pure Care Adelaide may refer you to an independent debt collection agency, or take civil legal action as deemed appropriate for the full cost of the debt, and any subsequent fees associated with debt collection, late or overdue invoice fees, solicitors, and civil court applications and processes.
Collection of Unpaid Debts:
Pure Care Adelaide reserves the right to engage independent debt collection agencies; and to lodge court applications relating to the recovery of costs associated with any services for which payment has not been made. In the event that you fail to make payment for services that you have engaged Pure Care Adelaide to undertake, you agree to pay for costs associated with the following:
Fees associated to hiring a debt collector; and
Any fees associated to applications, hearings or other services provided by Courts SA to recover debts from your service; and
Any fees associated to outstanding payment charges; and
Any fees associated to legal representation for Pure Care Adelaide.
Service Provision:
At least 24 hours notice must be provided in the event you wish to change a service type or cancel your appointment. In the event of any less notice being provided, charges may be incurred, services may not be able to be undertaken.
A service will be deemed to have been completed upon our staff leaving the property upon services having been completed, or upon advising you in person if you’re present at the property at the time after the service has been completed.
Evidence of Services Rendered:
As a part of our services (particularly as it relates to gardening and home maintenance), you agree to permit our team to take photographs of areas in which services are to be or have been undertaken. You agree that Pure Care Adelaide may retain these images for both record-keeping purposes, for use in marketing, and to supply evidence of services rendered for an indefinite period. Photographs will be taken at the discretion of Pure Care Adelaide staff, and you agree that Pure Care Adelaide are not obligated to photograph any aspects of services undertaken.
Pure Care Adelaide will not take photographs of any sensitive materials, photographs of people, or other areas of significance that would normally be reasonably objected to.
Pure Care Adelaide will consider any requests from any client that specifies in writing that they do not wish for photographs of areas in which cleaning has been undertaken at their property to be published online for marketing purposes.
Terms Relative To Cleaning Services:
Pure Care Adelaide may invoice you for services relating to cleaning services rendered based on the cost of materials required, and the time taken to complete the services.
Glass Cancer and Window Mould Buildup:
Glass cancer is a term used to refer to the deterioration of glass panels that can take place over a period of time, due to exposure to weather, construction material, or other chemicals.
Glass cancer is not something that can be removed by our team during window cleaning, and almost always involves the replacement of affected glass panels by a client. We will ensure that every effort is made to attempt to clean any affected panels, but as aforementioned we cannot remove glass cancer.
In some situations, rubber seals between double-pane windows may get worn down, crack, or have other issues due to installation. This may lead to dust, debris, or water from rain, cleaning, or other sources leaking in between panels and causing spots or stains in the gap between the panels. We are not able to remove window panes from their housing to rectify these issues, and you should seek assistance from a glazier or professional tradesperson to unseal, clean, and repair any issues to the integrity of the window.
You agree that the assessment of Pure Care Adelaide’s employees in respect to identifying glass cancer, and other issues involving the integrity of windows is correct, and understand that refunds will not be issued for issues involving window panes affected by glass cancer or with structural issues or defects.
Carpet Cleaning:
Whenever a carpet shampoo or steam clean is booked, Pure Care Adelaide will first perform an initial vacuum of the carpeted area, followed by a steam clean or shampoo (as requested). Wherever a general or deep clean is selected, Pure Care will undertake carpet vacuuming, but no further deeper level of carpet cleaning will be performed. You as the client agree that in order for specialised carpet cleaning to take place, inclusive of hair scraping, stain removal, steaming, shampooing, colour treatment, and all other carpet cleaning services offered by Pure Care Adelaide, you will notify Pure Care Adelaide in writing (by electronic or other means) so that this can be appropriately assessed and quoted as a specialised carpet clean.
End-Of-Lease Cleaning:
Upon booking of an end-of-lease clean, you agree to supply Pure Care Adelaide with all in-going inspection photos, and any instructions from your landlord relating to exit clean expectations. Pure Care Adelaide will take all reasonable steps to ensure that your property is up to an acceptable standard, to ensure that you have the best chance of getting your bond back. Failure to adhere to these requirements in submitting the aforementioned material may result in you losing your bond, which you accept is your responsibility and agree not to hold Pure Care Adelaide liable in any way.
It is further expected that you undertake a final walkthrough and inspection of your property after our services are completed, to ensure that there are no areas missed by our staff. You agree that failure to do so prior to handing over keys to your property to your Landlord will not be the responsibility of Pure Care Adelaide.
Reviews For Service:
Upon completion of services provided by Pure Care Adelaide, we encourage you to provide us with accurate feedback relating to your experience of our services. This can be done through email, social media, google, and other formats as specified by Pure Care Adelaide. You agree that all information published by you in respect to Pure Care Adelaide will be accurate and factual, based on the services provided by Pure Care Adelaide.
Furthermore, you agree to accept full accountability for any comment or other information published by any means (written, verbalised, digital or other) which is proven to be inaccurate, dishonest, libelous or slanderous. Furthermore, in respect to any comments or statements made which are perceived by Pure Care Adelaide to be dishonest, inaccurate, libelous or slanderous, you agree to remove, redact or otherwise retract any such comments in respect to Pure Care Adelaide, or accept responsibility for any damages incurred to the business as a result of your comments.
If at any point in time you are found to have been in breach of any section, subsection, or other part of these stated terms and conditions, you are not permitted to post feedback or reviews on any platform whether digital or other.
Questions and Further Information Regarding Terms and Conditions:
Should you have any queries relating to these terms and conditions, please seek clarification from Pure Care Adelaide via the contact methods listed at www.purecareadelaide.com.au prior to booking any services.